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Support Services for Tools

last modified Sep 10, 2015 03:25 PM
IS-ENES provides support services for Modelling Tools

By clicking on Title, you will find a description of the tool.

Title Service Description Contact
CDO

Support services for CDO include the CDO helpdesk and webserver and maintaining up-to-date documentation and FAQ on the CDO home page.

Ralf Müller
Cylc

 

Support services for Cylc are provided by IS-ENES3 and ESiWACE2.

Within IS-ENES3, those services include (i) support in initial decision making and planning, (ii) remote support via email or the cylc online forum and hands-on remote problem analysis where this is possible, (iii) consultancy to encourage best practice and support adoption of good suite design and (iv) enhancements to the documentation (including training material) based on community feedback.

Within ESiWACE2, technical help is offered to upgrade or enhance use of Cylc. 6 PMs of such support will be offered over the project duration.

Anyone looking for support in using or evaluating Cylc is invited to contact the Met Office ([Email protection active, please enable JavaScript.]) to discuss their specific requirements.


If you have any general questions about Cylc you are encouraged to use the Cylc forum (https://cylc.discourse.group/).


David Matthews (UK MetOffice)
ESMValTool

The services provided by IS-ENES3 include:

  1. Free download of up-to-date versions of the software via Github,
  2. access to relevant information about installation and use,
  3. documentation with SPHINX that will be enhanced and automated so that the user guide can be kept up to date,
  4. tutorials (including video presentations),
  5. Frequently Asked Questions (FAQs),
  6. user forums, including hints for best practices, and
  7. personal help to efficiently use the software and the diagnostic portal via direct user support by experts from the development team, available to answer specific questions and provide guidance on how to use the software on specific platforms and in particular configurations.
Help Desk
OASIS

Support services for OASIS are provided by IS-ENES3 and ESiWACE2.

Within IS-ENES3, active user support includes documentation, tutorial, FAQs and user forums, easy access to OASIS software sources, and personal help to efficiently use the software.  For details, please refer to the OASIS homepageTwo 2-day training sessions at Cerfacs and 9 PMs of OASIS3-MCT Dedicated User Support are also planned over the project duration.

Within ESiWACE2, technical help is offered to upgrade or enhance the implementation of OASIS3-MCT in coupled models. 4 PMs of such support will be offered over the project duration. A Small Private On-line Course (SPOC) has also been set-up.

For Dedicated User Support, see the specific page on the OASIS web site.

For more information on face-to-face trainings and SPOCs, please see the OASIS3-MCT training page.

Sophie Valcke
XIOS

Support services for XIOS are provided by IS-ENES3 and ESiWACE2.

Within IS-ENES3, user support including web services (e.g. on-line download, documentation, installation information, hints for best practices, ...) and assistance through e-mails, is offered. 4 two-day training sessions are also planned.

Within ESiWACE2, technical help is offered to design, upgrade or enhance the implementation of XIOS in components of current climate models. 2 PMs of such support will be offered in 2021.

 

Yann Meurdesoif